Privacy Policy

Regional Plumbing and Wastewater (ABN 78 178 878 200) respects your privacy. This policy explains how we collect, use, store and share your personal information, in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

We only collect the information we need to quote for and carry out your job. This may include:

• your name, phone number and email address
• your property address, suburb or council area
• details about your job, property, plumbing or wastewater system
• photos of your site or system that you send us or that we take while on site
• billing and payment details

We collect this when you fill in a form on our website, call or email us, or when we visit your property. If you don't give us some of this information, we may not be able to quote for or complete your job.

How we use it

We use your information to:

• respond to your enquiry and prepare quotes
• book, carry out and follow up on work
• service your wastewater system and lodge maintenance reports with your local council
• send invoices and process payments
• send service reminders and updates about your system
• meet our legal, licensing and insurance obligations

We won't sell your personal information or use it for unrelated marketing. You can ask us to stop sending reminders or updates at any time.

Who we share it with

We only share your information when it's needed to do the job or required by law. This may include:

• local councils and regulators, for example when we lodge wastewater servicing reports or apply for approvals
• suppliers and manufacturers, for example to register a product warranty
• service providers who help us run our business, such as accounting, scheduling, email and website hosting providers
• our insurers and professional advisers
• anyone else you ask us to share it with, or where the law requires it

Information stored overseas

Our website and its forms are hosted by Webflow, and some of our software providers store data on servers outside Australia, including in the United States. We choose reputable providers and take reasonable steps to make sure your information is handled securely.

Storage and security

We store your information in secure business systems and take reasonable steps to protect it from misuse, loss and unauthorised access. We keep it only as long as we need it for the purposes above or as required by law, then securely delete or destroy it.

Our website

Our website may use cookies and analytics tools to understand how visitors use the site and to improve it. This information is general and doesn't identify you personally. You can turn cookies off in your browser settings.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it, at any time. We'll respond within a reasonable time and won't charge you for making a request.

Complaints

If you have a concern about how we've handled your information, please contact us first and we'll do our best to resolve it. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

Contact us

For privacy questions or requests, contact us at admin@regionalpw.com.au or on 0418 504 884.